:root {
  --bg-primary: #0f172a;
  --bg-secondary: #1e293b;
  --bg-card: #162032;
  --text-primary: #f1f5f9;
  --text-secondary: #94a3b8;
  --text-muted: #64748b;
  --accent: #06b6d4;
  --accent-dim: rgba(6, 182, 212, 0.12);
  --resolve: #10b981;
  --investigate: #f59e0b;
  --escalate: #ef4444;
  --border: rgba(148, 163, 184, 0.1);
  --font-display: 'Outfit', sans-serif;
  --font-body: 'Source Sans 3', sans-serif;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  background: var(--bg-primary);
  color: var(--text-primary);
  font-family: var(--font-body);
  font-size: 16px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

/* NAV */
.nav {
  padding: 20px 40px;
  border-bottom: 1px solid var(--border);
}
.nav-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  gap: 16px;
}
.nav-logo {
  font-family: var(--font-display);
  font-size: 22px;
  font-weight: 800;
  color: var(--text-primary);
  letter-spacing: -0.5px;
}
.nav-tagline {
  font-size: 13px;
  color: var(--text-muted);
  padding-left: 16px;
  border-left: 1px solid var(--border);
}

/* HERO */
.hero {
  padding: 80px 40px 60px;
  max-width: 1200px;
  margin: 0 auto;
}
.hero-inner {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 60px;
  align-items: center;
  margin-bottom: 60px;
}
.hero-eyebrow {
  font-size: 13px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1.5px;
  color: var(--accent);
  margin-bottom: 20px;
}
.hero-headline {
  font-family: var(--font-display);
  font-size: clamp(40px, 5vw, 64px);
  font-weight: 800;
  line-height: 1.05;
  letter-spacing: -2px;
  color: var(--text-primary);
  margin-bottom: 24px;
}
.hero-sub {
  font-size: 18px;
  color: var(--text-secondary);
  line-height: 1.65;
  max-width: 480px;
}
.hero-visual {
  position: relative;
}
.hero-img {
  width: 100%;
  border-radius: 16px;
  aspect-ratio: 16/9;
  object-fit: cover;
  display: block;
}
.hero-badge {
  position: absolute;
  bottom: 20px;
  left: 20px;
  background: rgba(15, 23, 42, 0.85);
  backdrop-filter: blur(12px);
  border: 1px solid var(--border);
  border-radius: 100px;
  padding: 8px 16px;
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  font-weight: 600;
  color: var(--text-primary);
}
.badge-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--resolve);
  box-shadow: 0 0 8px var(--resolve);
  animation: pulse 2s ease-in-out infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}
.hero-stats {
  display: flex;
  align-items: center;
  gap: 0;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--bg-secondary);
  overflow: hidden;
}
.stat {
  flex: 1;
  padding: 24px 32px;
  text-align: center;
}
.stat-number {
  display: block;
  font-family: var(--font-display);
  font-size: 36px;
  font-weight: 800;
  color: var(--accent);
  letter-spacing: -1px;
  margin-bottom: 6px;
}
.stat-label {
  font-size: 13px;
  color: var(--text-muted);
  line-height: 1.4;
}
.stat-divider {
  width: 1px;
  background: var(--border);
  align-self: stretch;
}

/* SHARED SECTION STYLES */
.section-label {
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1.5px;
  color: var(--accent);
  margin-bottom: 16px;
}
.section-heading {
  font-family: var(--font-display);
  font-size: clamp(28px, 3.5vw, 42px);
  font-weight: 700;
  letter-spacing: -1px;
  line-height: 1.15;
  color: var(--text-primary);
  margin-bottom: 20px;
}
.section-body {
  font-size: 17px;
  color: var(--text-secondary);
  line-height: 1.7;
  margin-bottom: 16px;
}

/* AGENT SECTION */
.agent {
  padding: 80px 40px;
  background: var(--bg-secondary);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}
.agent-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 80px;
  align-items: center;
}
.agent-img {
  width: 100%;
  border-radius: 16px;
  aspect-ratio: 16/9;
  object-fit: cover;
  display: block;
}
.routing {
  margin-top: 32px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.route {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  border-radius: 8px;
  font-size: 15px;
  color: var(--text-secondary);
}
.route-resolve { background: rgba(16, 185, 129, 0.08); }
.route-investigate { background: rgba(245, 158, 11, 0.08); }
.route-escalate { background: rgba(239, 68, 68, 0.08); }
.route strong { color: var(--text-primary); }

/* RESOLUTION GRID */
.resolution {
  padding: 80px 40px;
}
.resolution-inner {
  max-width: 1200px;
  margin: 0 auto;
}
.resolution-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 24px;
  margin-top: 48px;
}
.res-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 16px;
  padding: 32px;
}
.res-icon {
  width: 52px;
  height: 52px;
  border-radius: 12px;
  background: var(--accent-dim);
  color: var(--accent);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 20px;
}
.res-card h3 {
  font-family: var(--font-display);
  font-size: 20px;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 10px;
}
.res-card p {
  font-size: 15px;
  color: var(--text-secondary);
  line-height: 1.6;
}

/* OVERNIGHT SECTION */
.overnight {
  padding: 80px 40px;
  background: var(--bg-secondary);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}
.overnight-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 80px;
  align-items: center;
}
.overnight-img {
  width: 100%;
  border-radius: 16px;
  aspect-ratio: 16/9;
  object-fit: cover;
  display: block;
}
.overnight-caption {
  text-align: center;
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 12px;
  font-style: italic;
}

/* CLOSING */
.closing {
  padding: 100px 40px;
  text-align: center;
  background: linear-gradient(180deg, var(--bg-primary) 0%, var(--bg-secondary) 100%);
}
.closing-inner {
  max-width: 700px;
  margin: 0 auto;
}
.closing-headline {
  font-family: var(--font-display);
  font-size: clamp(36px, 5vw, 56px);
  font-weight: 800;
  letter-spacing: -2px;
  color: var(--text-primary);
  margin-bottom: 20px;
}
.closing-sub {
  font-size: 18px;
  color: var(--text-secondary);
  line-height: 1.65;
}

/* FOOTER */
.footer {
  padding: 32px 40px;
  border-top: 1px solid var(--border);
}
.footer-inner {
  max-width: 1200px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.footer-logo {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 800;
  color: var(--text-primary);
}
.footer-copy {
  font-size: 14px;
  color: var(--text-muted);
}

/* RESPONSIVE */
@media (max-width: 768px) {
  .hero-inner, .agent-inner, .overnight-inner {
    grid-template-columns: 1fr;
    gap: 40px;
  }
  .hero-stats {
    flex-direction: column;
  }
  .stat-divider {
    width: 100%;
    height: 1px;
  }
  .resolution-grid {
    grid-template-columns: 1fr;
  }
  .nav-tagline { display: none; }
  .hero { padding: 48px 24px 40px; }
  .agent, .resolution, .overnight { padding: 60px 24px; }
  .closing { padding: 64px 24px; }
  .footer-inner { flex-direction: column; gap: 12px; text-align: center; }
}